Edgewater Fullscope's solution for equipment dealers includes operations, field service, sales, customer service, project management and marketing functionality, all in one integrated Microsoft solution.
Our initial objectives focused on aligning all of our operating groups, providing a 360-degree view of our customers and managing our sales process. We are driving CRM as a culture and working with the Fullscope team to leverage the power of Microsoft Dynamics 365 (CRM), which has enabled us to start the process of moving our technology to the cloud.
Rod Ford, CIO
As an equipment dealer, your goal is to get as many deals as possible, so you can grow your share of wallet. When you can get more business from each customer, (and new customers!) your bottom line benefits. How do you increase share of wallet? Read this...
“The Fullscope team helped us hone in on the fact that it’s not just ‘put the software in and expect great results; you’re changing process, and you’re changing culture. If you are really serious about it and you want to realize the benefits that the CRM platform can provide, the cultural adaption aspect is paramount.”...
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