Poor Customer Experience

Customers want a consistent and seamless experience across geographic and organizational boundaries. They demand simplified sales, service and support, and the ability to interact with you across the channels and devices they are using. But suppliers aren’t consistently delivering on customers’ heightened expectations. Long lead times, lack of communication, weak customer service and poor experiences are driving customers to the competition.

Customer Service

Customer Service 

Make it easier to do business with you. Partner with Edgewater Fullscope to increase customer satisfaction through a more consistent and transparent multichannel experience, driven by Microsoft Dynamics 365 Sales and Customer Service solutions. We can build cloud-based and mobile-friendly integrated digital solutions to transform the way customers see and work with you. Learn More

Website/Web Solutions
Self-Service
Ecommerce
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What Our Clients Say:

We are able to deliver to our customers the product they want, when they want it, without ever compromising on the quality.

Ghislain Quirion, IT Director
Boa-Franc

Technology should support your vision, not lead it.

We can help you build a plan that begins with business outcomes and is supported by technology. Let us help you
build a vision for organizational transformation.

Resources for You

GUIDE

Why Your Current Customer Experience Won’t Work

Improving your customer experience matters. But it’s also important to understand which experiences aren’t working for today’s consumers. Today’s buyers are empowered by technology like never before, and have access to information like never before. That’s a powerful combination.  

CASE STUDY

Hypertherm

Hypertherm is a world-class manufacturer of advanced cutting solutions who was looking to build brand affinity among their customers through experiences. They turned to Fullscope to assist with the digital tools they needed to personalize the customer experience and increase satisfaction across all customer touch points.

VIDEO

BDO Improves Client Engagement and Wins More